Call: 0800 612 7782 // Email: [email protected]

Terms & Conditions

Payment & Delivery

We use a secure online payment method by credit/debit card or paypal.

Products will delivered as selected by you in the order process.

Delivery cost is £3.95 for UK Standard Delivery (3-5 days). There is an additional charge of £3.00 for artwork items which covers the specialist delivery service we use for carriage, this will be shown in the basket area of your purchase.

All orders are free of VAT

International delivery orders are subject to additional shipping and handling charges. Additional taxes and customs charges are the responsibility of the customer.  These charges vary and are charged when the package reaches its destination country.
Please contact us for worldwide postage and delivery.

We can’t accept any orders for delivery to the following countries: Cuba, Iran, North Korea, Sudan, Syria.

In the interests of being environmentally friendly we re-use packaging where possible.

If you have any problems use the contact us form and we will get back to you as soon as possible.

 

Refunds:

If for any reason you are not happy with your order you may return it within 14 days. Returned orders must be posted by Royal Mail Special Delivery or another registered postal service to ensure that they arrive back to us safely.  Once your returned order is received we will refund you the full cost of your purchase/s within 14 days. We do not refund postage costs.

 

Privacy policy:

Maid of the Wave does not disclose buyers’ information to any third parties. We will email you occasionally only if you have completed Join Our Mailing List with latest News or Special Offers.

Your telephone details are only used in the event of a query or problem with your order. Courier companies that we may use all require telephone details in case of a difficulty with the delivery of a package.

 

Terms & Conditions

1. Introduction

1.1 Please read these Terms and Conditions carefully before using the website operated by Maid of the Wave.
1.2 Without prejudice to the above, by using or accessing the website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to the website.
1.3 If you do not wish to be bound by these Terms and Conditions then you may not use this website.

2. Purchasing Maid of the Wave products on the website
2.1 To order a product you will need to follow the ordering procedures set out on the relevant order page.
2.2 Details of the prices for the Products, and the procedures for payment and delivery are displayed on or through the website. The price of any Product is the price in force at the date and time of your order.
2.3 You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on the website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

3. Maid of the Wave products for sale.
You must pay for the Products by credit or debit card at the time of the order, at which time you will be notified of the current price. Maid of the Wave is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the e-mail address you have given us on ordering. The order will then be fulfilled by the date set out in the Confirmation.